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If you are returning a product you are not satisfied with, you must notify our Customer Returns Department.
Contact us at firstname.lastname@example.org
Criteria to get a refund or exchange for item:
The following items are not eligible for any type of return or exchange and will be refused automatically:
We only sell factory direct merchandise to our customers, all returns and exchanges are sent back to the manufacturer. Due to this business policy, we have to incur a 20-50% restocking fee on any returns based on product conditions. All returns and exchanges can be rejected if inspection has shown signs of not meeting our criteria
Must be in Original and perfect Factory Condition (unaltered, unworn, undamaged, and with tags attached) and in original packaging. If products have been altered, worn, damaged, or tags/packaging tampered with, products will be ineligible and deemed unauthorized, and will be charged a 50% restocking fee.Back To Top
If possible, re-use your original shipping box and packing materials to secure the item.
Address your package to:
Please ship your package through a traceable shipping method. We suggest UPS or USPS with delivery confirmation.We will email you within
5 business days of receiving your package to confirm your exchange.
Orders that are on “Ready to Ship” status
Orders in transit from another warehouse under the 4 to 5 business processing day period.
If you’re a customer outside the United States, you have 30 days from the shipping date to return the item. All customs fees, taxes, and charges are the customers' responsibilities. This responsibly will only be lifted if it’s an error in our part.Back To Top
Color Charts and Suggestions
Color Charts can display differently from monitor to monitor. Color Charts are provided as a guide of what a color will look like, but can variate from manufacturer to manufacturer. We cannot be held responsible if the color of an item received does not specifically match the color expected by a customer. This policy also applies to color suggestions made by Customer Service representatives.Back To Top