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Return Policy


Product Eligibility

No Return, No Exchange Items:
Wigs
Ponytails/Buns
Fusion Hair
All Clippers & Trimmers
Makeup
Needles
Cutting Tools
Jewelry
Clearance Items
Special Orders
Wholesale Orders
Damaged Products (non-manufacturer and/or non-merchant related)

If you are returning a product you are not satisfied with, you must notify our Customer Returns Department.
  • The Request must be made within 14 days of receiving your order.
  • Once you have decided to return the product, email our Customer Service Department to pre-authorize and to request the RMA # (Return Authorization Number) for the returning item.

Contact us at customerservice@superbeautydepot.com

  • Once you have been approved and have received your RMA number, you have 10 days to send the product back to us. If you do not do this promptly, your RMA number will expire and your RMA number will not be reissued.
  • Ineligible exchanges will incur a product return fee of up to 50%.

Criteria to get a refund or exchange for item:
  • Original tags, boxes, and pieces must be inside the package.
  • Unwashed, Unworn, Uncut, and Undamaged including the packaging and tissue.
  • Original factory condition and contains all original price tags and labels attached and undamaged.
  • Odor free and Residue free.
  • Return Authorization Form (included with Packing Slip), must be signed and included in package.

The following items are not eligible for any type of return or exchange and will be refused automatically:
  • Any hair that is been tampered with in anyway, making the item appear worn, fingered, or combed out.
  • Lace units where the lace has been cut away, tampered with or removed for any reason.
  • Items that are not in original packaging and do not have all manufacturer tags cards and/or hair nets attached.
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Return Policy

We only sell factory direct merchandise to our customers, all returns and exchanges are sent back to the manufacturer. Due to this business policy, we have to incur a 20-50% restocking fee on any returns based on product conditions. All returns and exchanges can be rejected if inspection has shown signs of not meeting our criteria

  • If item is damaged in transit, or came damaged from manufacturer, please contact us immediately, no later than 72 hours, for directions.
  • If a wrong item was shipped out to you,please contact us immediately, no later than 72 hours, in order for us to give you further instructions. Items must not be opened or used for this policy to apply.
  • Please remember that all unauthorized returns will be refused and shipped back to sender.

  • All packages that have been returned due to "Insufficient Address", "Unclaimed", "Return To Sender" will have an $11 fee deducted from any refund issued. This fee is enstated to cover the charge made by UPS to return a package to our warehouse. This fee will be charged if shipping method is UPS. This $11 fee will not be charged if wrong items were shipped out.

  • All orders that have received Free Shipping, and have been returned due to "Insufficient Address", "Unclaimed", "Return To Sender", will be charged a standard shipping rate for their package if customer seeks to re-ship. "Free Shipping" orders will receive an $11 fee if package is returned due to "Insufficient Address", "Unclaimed", "Return To Sender", regardless of if package is shipped back out or not.

  • "Insufficient Address", "Unclaimed" and "Return To Sender" packages have 5 business days from arrival at our warehouse in order for shipping fee payment to be made. If payment for shipping has not been made within 5 business days, items will be refunded with $11 returned package fee, and all previous shipping and handling fees will not be refunded.
  • Refused packages will get a refund minus the shipping fee and $11 Returned Package Fee.
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Hair Returns

Must be in Original and perfect Factory Condition (unaltered, unworn, undamaged, and with tags attached) and in original packaging. If products have been altered, worn, damaged, or tags/packaging tampered with, products will be ineligible and deemed unauthorized, and will be charged a 50% restocking fee.

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Exchanges

  • The Request must be made within 14 days of receiving your order.
  • Re-shipping and handling fee will be not charged for first exchange. Please allow up to 2 weeks for the exchange order to be processed.
  • Exchange must be equal or higher amount. If exchange item is lower amount, the difference will be applied as store credit towards your next purchase. Difference amount cannot be refunded.
  • For second exchange, shipping is charged both ways.
  • We ship via the method chosen on the original order, unless an instruction in the exchange package is otherwise specified.
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Damaged Items

  • All items are factory-direct merchandise, and non-tampered. If an item has arrived to you damaged, please contact us within 7 business days of item arrival.
  • Factory defective can constitute: Missing pieces, tracks on a wig or weave that are missing, cut, or altered from pattern.
  • Instructions will be provided by a customer service representative.
  • We have the right to refuse an exchange for an item we do not deem factory damaged.
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Packaging Guidelines

If possible, re-use your original shipping box and packing materials to secure the item.
The RMA number must be clearly marked on the outside of the shipping box. Packages with no visible RMA will be refused.


Address your package to:
Super Beauty Depot (Customer Returns Department)
PO BOX 683228, Orlando, FL 32868


Please ship your package through a traceable shipping method. We suggest UPS or USPS with delivery confirmation.We will email you within 5 business days of receiving your package to confirm your exchange.

After we process your exchange, we will notify you by email once your new item is sent.We recommend that you insure the item when shipping. All items must meet the above terms and conditions.

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Order Cancellations

  • SuperBeautyDepot.com advertises thousands of items and unfortunately our warehouse is not large enough to house all the items.
  • All orders will require 4 to 5 business days for processing (excluding weekends and most major holidays).
  • Processing time is the time that is needed to prepare your order and does not include shipping time.
At the time of check out, customers agree to all SuperBeautyDepot.com policies and conditions. The following orders cannot be cancelled:

    Orders that are still under 4 business processing days
    Orders that are on “Ready to Ship” status
    Orders in transit from another warehouse under the 4 to 5 business processing day period.
  • Next Day Air orders are required to contact customer service before placing an order to confirm that the item is available for next day shipping.
  • In the event that a Next Day Air order is placed and the item is out of stock a refund can be requested.

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International Exchanges/Returns

If you’re a customer outside the United States, you have 30 days from the shipping date to return the item. All customs fees, taxes, and charges are the customers' responsibilities. This responsibly will only be lifted if it’s an error in our part.

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Color Charts and Suggestions

Color Charts can display differently from monitor to monitor. Color Charts are provided as a guide of what a color will look like, but can variate from manufacturer to manufacturer. We cannot be held responsible if the color of an item received does not specifically match the color expected by a customer. This policy also applies to color suggestions made by Customer Service representatives.

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